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Frequently Asked Questions
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How can I reach operations support?
You can reach operations support by calling 599.9.732.3200 or by emailing us at operations@ifce.com
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What kind of statements will I receive?
All customers receive monthly statements when activity
occurs. These statements detail account activity such as: cash deposits,
purchases and sales, open positions, account balances, open trade equity
and total equity. This information is also available electronically.
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How can I receive customer service and what services do they provide?
Customer service will assist you with a variety of services such as
requesting duplicate statements, tracking the progress of wires and
check requests, account updates for current phone numbers and email
address. Requests for address changes must be made in writing with a
signature from every individual on the account.
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How can I send funds to my account?
USD Wire instructions are as follows:
BANK of NEW YORK
ABA# 021000018
FBO: PERSHING LLC
A/C# 890-051238-5
For further Credit to (Your Account Name) (Your IFCE Account Number).
For other currencies other than USD, please send request to operations@ifce.com
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Can I place my orders electronically?
Yes. When you become an IFCE customer you
can access your account via the web.
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Who can I call to cancel an order I placed electronically?
Contact operations and they will assist you with canceling your order.
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Can I get my statements emailed to me?
Yes, contact customer service with your request and provide the target email address.
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Where do I log on to access my account?
On the home page at the Client Login tab.
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IFCE Financial Centersm (IFCEsm)
provides non-U.S. financial advisors and their clients
cost efficient access to global financial markets, products
and services. IFCE is licensed by the Minister of Finance and supervised by the Central Bank of the Netherlands Antilles. The Netherlands Antilles is a member of the FATF under the Kingdom
of The Netherlands.
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